One of the bigger concerns for me moving to a Mac platform (after spending 25 years using Windows) was the loss of the Visio application. Working in IT it is CRITICAL that I have an app that can read Visio files - regardless of what version they were created in. After researching I selected this app and I have to say that I was VERY pleased with it - as it lived up to its promises - right up until it stopped working after just a few weeks. But keep reading for the whole story...
As with any application that you spend your good money on, you don’t want to feel that it wasn’t a wise investment. And this is where not only this application shines, but the company behind it as well. After contacting their support team and explaining the issue, they worked without pause until a resolution was determined and a fix provided, and did it all in a very short timeframe keeping me informed and updated along the way (almost unheard of anymore). After testing, they provided me with the (updated) application which I promptly put through its paces to verify and validate it for myself. And yes, it (again) works perfectly.
I honestly don’t know which has impressed me more; The application - which performs as billed, or the support team (and by extension, their company) who demonstrated that they care about both their product AND their customer.
I don’t like to give a perfect rating simply because for the most part you don’t know how the company will respond when it comes time to stand behind their product(s). Well I know how this company responds and because of my experience with both the product and the company behind it, I am very comfortable rating it (and them) 5 stars!
Posy list about VSD Viewer for Visio Drawings